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Care Systems Knowledge Base

Accessing the Care Systems Cloud via Desktop Shortcuts

Care Systems Cloud also offers the Native experience by integrating with your Windows Desktop, using the Microsoft RemoteApp feature.

Before you begin, make sure you have reset your username and password.

Create Desktop Shortcuts

  1. Download and Run https://downloads.caresystems.com.au/caresys-remoteapp.wcx
  2. Click Next.
  3. Enter your Care Systems Cloud Credentials when prompted for them.
    Your username should be in the form: caresys\firstname.surname
    Your password is 4 to 5 random words, this was generated when originally onboarded to the Cloud (space between each word)
    NOTE: Windows often defaults the username incorrectly, it is recommended that you choose the options to enter it manually.

  4. If it gives the option to Remember your Credentials, tick the box.
  5. Click OK.
  6. After a short period of time, you will see a message telling you it has successfully connected. Click Finish.
  7. You will now find the links to your environment in your Start Menu under Care Systems (RADC).

 

Pinning Shortcuts to your Start Menu or Taskbar

The links are now available in your start menu.

It is recommended that you pin the Live Area shortcuts to your Start Menu, Taskbar, and Desktop.

  1. Go to your Start Menu and Seach Control Panel.
  2. Search RemoteApp and Desktop Connections in Control Panel.

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  3. Click RemoteApp and Desktop Connections.
  4. Click View resources.
  5. Right-click on the Live Area shortcut.
  6. Choose to Send to > Desktop (create shortcut).
  7. Right-click on the Live Area shortcut.
  8. Choose Pin to Start.
  9. Right-click on the Live Area shortcut.
  10. Choose Pin to Taskbar.

It is recommended to leave the Test Area and Training Area just inside the start menu.
This helps prevent accidentally working in the wrong area.
Searching the start menu for test or training will quickly find them when required.

 

 

Alternatively, you may prefer to create a Dekstop shortcut for the entire Care Systems (RADC) folder.

  1. Press the up arrow  to the left of the file path 
  2. Right-click on the Care Systems (RADC) folder
  3. Choose to Send to > Desktop (create shortcut).

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